Refund Policy

Paid subscriptions can be managed through the HookGenLabs billing portal.

From there, you can view your current plan, update your payment method, upgrade or downgrade your subscription, or cancel automatic renewal where available.

You may cancel your subscription at any time.

After cancellation, your subscription will remain active until the end of your current billing period. You will not be charged again unless you choose to subscribe again.

If you believe you were charged incorrectly or experienced a billing issue, please contact us at support@hookgenlabs.com.

Include your account email, the date of the charge, and a brief explanation of the issue.

Each refund request is reviewed individually.

Approved refunds are processed through the original payment method whenever possible.

Refunds may not be available if the subscription has already been substantially used; the request involves abuse, fraud, or misuse of the service; the charge resulted from failure to cancel before the next renewal; or the payment cannot be returned through the original payment method.

If you notice an unexpected charge or payment problem, please contact us as soon as possible.

We will investigate the issue and work with our payment provider to resolve it fairly.

We may update this Refund Policy from time to time.

If important changes are made, we will update the "Last updated" date.

For billing or refund questions, contact: support@hookgenlabs.com